If you have successfully completed your order you will see an ‘Order Confirmed’ screen with your order reference number. You will receive an order confirmation email and the order will also appear in your account area. When your order ships you will receive a shipping email and the status of your order in the account area will update. If you believe you placed an order but it isn’t appearing in you account please contact a member of the team who will be happy to help.

If you believe you placed an order but it isn’t appearing in you account please contact us, we will be happy to help.

What Happens When an Item Is Out of Stock

We strive to keep all our products available, but sometimes certain items may be out of stock. Here’s what you need to know:

Notification: If an item you’ve ordered goes out of stock, we will notify you via email or WhatsApp as soon as possible. This email will include details on the affected items and the steps you can take next.

Substitute Options: We may offer you substitute options for the out-of-stock items. This could be a similar product or a different colour/flavour/strength. You can choose to accept the substitute or decline it.

Partial Shipments: If only part of your order is out of stock, we may ship the available items immediately and send the out-of-stock items once they are back in stock. You will not be charged extra for the additional shipping.

Partial Refund: If only part of your order is out of stock, we can refund the items and ship the remaining part of your order.

What to Do If an Item You Want Is Out of Stock?

If an item you’re interested in is out of stock and not available for pre-order, you have a few options:

Sign Up for Restock Alerts: On the product page, you can sign up to be notified via email or WhatsApp when the item is back in stock. This way, you’ll be the first to know when it’s available again.

Check Similar Products: Explore our website for similar products that might meet your needs. Our customer support team is also happy to help you find suitable alternatives.

Contact Customer Support: If you have any questions about out-of-stock items or need assistance finding a substitute, our customer support team is here to help.

Email: service@vapeau.shop

Live Chat: Available on our website during business hours

We appreciate your understanding and patience when items are out of stock. We are always working to restock our products as quickly as possible to ensure you can get what you need.

Keeping track of your order is simple and straightforward. Here’s how you can do it:

Shipping Confirmation Email: Once your order has been dispatched, you’ll receive a confirmation email containing your shipping details. This email will include a tracking number which will redirect you through to our couriers website.

Log in to Your Account: If you have an account with us, you can log in and go to the ‘My Orders’ section. Here, you’ll find a list of all your orders along with their current status and tracking information.

You can also sign in here to manage your orders. Just pop in your email address or phone number, and you’ll receive a code to gain access to your order history and tracking.

What to Do If You Can’t Track Your Order?

Sometimes, tracking information might not be available immediately. Here’s what you can do if you’re having trouble:

Wait a Bit: It can take a few hours for the tracking information to update once your order has been shipped. Please allow some time and try again later.

Check Your Email: Ensure you’re checking the correct email account that you used to place the order. Look for an email from us with the subject line ‘Hey [Your Name], your order has been shipped!’.

Contact Customer Support: If you still can’t find your tracking information, please reach out to our customer support team. Have your order number handy so we can assist you quickly.